The Royal Commission is investigating what makes for effective complaint handling when child sexual abuse occurs.
 
Effective complaint handling when child sexual abuse occurs is important. Institutions need to have policies and protocols in place to address all allegations, reports, suspicions, concerns, breaches of the code of conduct or other disclosures of behaviour that may constitute or relate to child sexual abuse.

Consultation paper

The Royal Commission released a consultation paper Best practice principles in responding to complaints of child sexual abuse in institutional contexts: Consultation Paper on 21 March 2016. 

The purpose of this consultation paper was to seek views on best practice principles for institutions responding to complaints of child sexual abuse. The information and evidence we have received highlights problems in the way some institutions have handled complaints of child sexual abuse. In some cases, institutions had no policies in place to guide staff about how to respond and in other cases, policies existed but were inadequate or ignored.

Through our public hearings, private sessions, and review of research we have identified six principles, proposed in the consultation paper below, that may contribute to strong and effective practice in responding to complaints of child sexual abuse in institutional contexts.


Submissions

The Royal Commission has published a range of submissions from government agencies, non-government organisations and individuals received in response to the consultation paper. 

You can access the submissions here.